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PAKPRO (Packaging Producer Responsibility Organisation) is a limited company operating in Kenya under the Sustainable Waste Management Act, implementing Extended Producer Responsibility. We support businesses that introduce non-hazardous packaging on the market such as manufacturers, producers, importers, and brand owners to comply by managing the Post consumer packaging lifecycle.
Our operations span collection, sorting, aggregation, recycling support, incentive-based take-back programs, community awareness campaigns, data tracking and reporting, and packaging design advisory. We work with a wide network of agents, collectors, recyclers, technology partners, and retailers.
This Privacy Policy outlines how we collect, use, share, and safeguard personal information across our website, training, physical engagements, awareness campaigns, membership and partnerships, and EPR-related reporting and programs. This policy forms part of our compliance framework and commitment to responsible data governance.
For the purposes of this Privacy Policy, the following definitions shall apply:
We or us, our or ours, or PAKPRO: means Packaging Producer Responsibility Organisation, a limited company incorporated and operating in the Republic of Kenya; and its affiliated entities.
You, User means the natural person accessing a PAKPRO Platform and may include but not be limited to: an employee, a potential or existing client (person who signs up to use or purchase any of our products or services), recruitment applicant, donor, investor, any person browsing a PAKPRO Platform for any reason.
PAKPRO Platform means website(s), social media (including Facebook, Twitter, Instagram, YouTube), digital/software applications and other online and offline media of communication owned, controlled or otherwise operated by PAKPRO.
Personal Data is information that can be used to identify an individual and may include but not be limited to: name, address, phone number, email address, login information (account number/name and password), IP address, location data, personal identification number (ID/passport number, social security number), photos, video footage with your likeness, audio recordings, educational and professional records, and any form of biometrics, health, racial, ethnic, religion, gender-based, sexual preference, age or any other identifying personal data.
Processing data means what we can do with Personal Data; this includes collection, storage, use, modification, alteration, encryption, decryption, transfer and removal of Personal Data.
Sensitive Personal Data: Special categories of personal data, including but not limited to health information, biometric identifiers, race or ethnic origin, and demographic data as defined under the Kenya Data Protection Act, 2019. Such data is processed only with explicit consent or as required by law.
Third Party: Any person or entity other than the data subject, the Data Controller, or the Data Processor, who is lawfully authorized to receive or process personal data. This includes auditors, campaign partners, service providers, and regulatory agencies.
By accessing a PAKPRO Platform, clicking on the ACCEPT tab, and voluntarily submitting their personal details, all Users acknowledge and expressly and unambiguously agree to this Policy’s terms and conditions.
This Policy applies to all Users.
4.1. In order to qualify as a User, you must meet the following requirements:
1. Users must be at or over the minimum age of majority in their country of residence or have the written consent of their adult parent or lawful guardian.
2. Users must agree to and ACCEPT this Policy’s terms and conditions.
4.2 If a User provides, upon request by PAKPRO for a specific purpose, any false, inaccurate, or incomplete information or if PAKPRO considers that there are well-founded reasons to doubt the truthfulness, accuracy, or integrity of such information, PAKPRO may deny that User current or future access to and use of a PAKPRO Platform, or a section of the PAKPRO Platform or any of its contents and/or PAKPRO services.
4.3 Users undertake not to disclose the details of their account (where an account is necessary by PAKPRO to access certain unique content or participate in a sensitive process of PAKPRO such as recruitment and e-commerce) or allow access thereto to third parties. Users shall be solely responsible for any use of such details or of the services that may be made by third parties, including the statements and/or contents entered on a PAKPRO Platform or part thereof, or for any other action carried out under their personal details, such as the use of their phone number, name or e-mail address.
4.4 Users are the sole owners or authorized licensees of the content entered by them on a PAKPRO Platform. By agreeing to the terms and conditions of this Policy, the User grants PAKPRO, in relation to the content that they may provide, a worldwide, irrevocable, and transferable licence, free of charge, with the right to sub-license, use, copy, modify, create derivative works, distribute, publicize and exploit it in any way that may be deemed appropriate by PAKPRO, with or without any further communication to the User.
4.5 PAKPRO cannot guarantee the identity of Users, and it will therefore not be liable for the use by third parties of a User’s identity. Users undertake to inform PAKPRO immediately, using the communication channels made available by PAKPRO, if their credentials provided to PAKPRO for any reason are stolen, disclosed, or lost.
4.6 We grant you a non-transferable, revocable, and non-exclusive licence to access and use a PAKPRO Platform, in accordance with this Policy, for such things as: gathering preliminary information regarding our products and making purchases and for obtaining information on PAKPRO’s programs, stakeholders and strategy.
4.7 This Policy expressly prohibits actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of a PAKPRO Platform, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited
4.8 Any breach of this Policy shall result in the immediate revocation of the access and use license granted to you without prior notice to you. Should we determine at our sole discretion that you are in breach of any of the provisions of this Policy, we reserve the right to deny you access to any PAKPRO Platform and its contents and do so without prejudice to any available remedies at law or otherwise.
5.1.1. Registration Data: the information provided by you when you create an account on our online/offline Platforms – (such as name, location, e-mail and phone number) to place an order for a product or service, to apply for a job vacancy or to donate to or invest in PAKPRO or for any other legitimate purpose.
5.1.2 Additional information that you wish to share: any information that you could supply to PAKPRO for other purposes.
5.1.3 Information about previous communications with PAKPRO: We will have access to the information you supplied in the past for the resolution of any queries or complaints about the use of a PAKPRO Platform through the communication channels provided on any of the PAKPRO Platforms.
5.1.4 Transcription and recording of conversations held between you and PAKPRO for the processing of incidents, queries or any other consultations that may be made.
5.1.5 We may also collect sensitive personal data under certain conditions (e.g., health or demographic data collected for training and safety purposes). Such data is collected only with explicit consent.
5.2.1. Data arising from the use of a PAKPRO Platform: PAKPRO collects the data generated from the use of a PAKPRO Platform every time you interact with it.
5.2.2. Data on PAKPRO application and the device: PAKPRO stores data on the device and the Application you use to access our services. This data is
a.) The IP address used to connect to the Internet using your computer or mobile phone.
b.) Information about your computer or mobile phone, such as your Internet connection, browser type, version and operating system, and type of device.
c.) The full uniform resource locator (URL) Clickstream, including date and time.
d.) Data from the User’s specially created account: information on the orders made by each User, as well as feedback and/or comments made by such User.
e.) The User’s browsing history and preferences.
f.) Data arising from the User’s origin: if a User accesses a PAKPRO Platform through an external source (such as a link from another website or a social network), PAKPRO collects data on the source of such access.
g.) Data resulting from the management of incidents: PAKPRO will collect the messages received in the format used by the User and may use and store them to manage current or future incidents.
h.) Data arising from “cookies”: PAKPRO uses its own and third-party cookies to facilitate browsing by its Users and for statistical purposes.
i.) Data resulting from external third parties: PAKPRO may collect personal data or information from external third parties only if the User authorises such third parties to share that information with PAKPRO. For example, Facebook or Google integrations as described in the policy.
j.) Geolocation Data: provided that this has been authorised by Users, PAKPRO will collect data relating to their location, including the real-time geographic location of their computer or mobile device.
PAKPRO uses the Personal Data collected from Users to enable Users to access and communicate through PAKPRO Platforms with PAKPRO and to facilitate the supply of products and services by PAKPRO to them.
PAKPRO uses your Personal Data to communicate with you messages relating to PAKPRO Platforms, services and products.
PAKPRO also uses the User information to research and analyse how to improve the services it provides to Users, including the possibility of adding new, different services or products.
PAKPRO uses the User information for statistical purposes to analyse User behaviour and trends and understand how Users use PAKPRO Platforms.
PAKPRO also uses the User information to research and analyse how to improve the services it provides to Users, including the possibility of adding new, different services or products.
PAKPRO also processes User statistics based on the User’s Personal Data in order to assist Users in their decisions and use of the service, including the possibility to quickly reorder products ordered in the past or suggest products based on their past orders or “popularity” among new users. Additionally, PAKPRO could assist Users in their decisions through automatically determined filters by the past historical orders Users have placed.
PAKPRO may process personal data to fulfill statutory duties under the Sustainable Waste Management Act and EPR Regulations, including monitoring, reporting, and audit requirements.
PAKPRO may also maintain records of conversations, chats, and messages with Users for the purpose of filing and/or defending any claims and/or legal actions that may be necessary, as well as to manage any incidents arising in connection with their interaction with PAKPRO Platforms.
PAKPRO uses third-party technology integrated in its Platforms to collect user data and preferences and use this with CRM or equivalent systems and advanced technology for the benefit of Users. The following processing may thus be carried out on their Personal Data through the information collected:
6.5.1 PAKPRO may send promotional messages and/or offers relating to its services that may be of interest to Users. PAKPRO may gauge and personalise such advertising in accordance with its User preferences. If a PAKPRO User does not wish to receive this information and/or commercial communications, he/she may at any time opt to “Unsubscribe” or opt-out, and PAKPRO will immediately stop sending the aforementioned information.
6.5.2 PAKPRO and/or the third parties associated with PAKPRO may use the User’s location or address data to carry out promotional activities for the delivery of samples or free products or demonstration of services that may be of interest to the User.
6.5.3 Users may use their PAKPRO Platform privacy settings to unsubscribe from online marketing services or to close their account if they do not wish to receive such unsolicited information.
Any Personal Data (for example, your name, location, and telephone number) you transmit to any of the PAKPRO Platforms electronically or otherwise will be used by PAKPRO in accordance with this Policy.
By using a PAKPRO Platform, you consent to such processing. Any other communication or material you transmit to PAKPRO through a PAKPRO Platform, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary.
Anything else that you submit to a PAKPRO Platform and/or provide to PAKPRO, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will be treated as non-confidential and non-proprietary and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to a PAKPRO Platform, you also grant us the right to use the name that you submit in connection with such review, comment, or other content.
You shall not pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
We shall retain your Personal Data for the period necessary to fulfil the purpose collected or as required by law.We shall retain your Personal Data for the period that it is necessary to fulfil the purpose we collected it for or for as long as it is required by law.
The retention period will be determined by the length of time we have an ongoing relationship with you, an existing legal obligation and whether the retention is necessary for a legal process
9.1 Any disclosure of your Personal Data shall be in accordance with applicable law. We shall assess requests to disclose and we may decline to share your Personal Data with the requesting third parties.
9.2 PAKPRO User data will not be disclosed to any third parties unless:
a.) This is necessary in order to provide the services requested if PAKPRO is collaborating with third parties;
b.) If PAKPRO has the User’s express and unambiguous authorisation;
c.) Where this has been requested by a competent authority pursuant to its functions (in order to investigate, prevent or take action in relation to illegal actions); or
d.) Finally, where required by law.
PAKPRO may occasionally need to transfer your Personal Data outside your country of residence. In such cases, PAKPRO will ensure before sending the data that it will be processed in accordance with its instructions and that your Personal Data is only transferred in accordance with any applicable data protection laws and regulations and this Policy.
11.1. You may exercise your rights free of charge at any time using the communication channels available on a PAKPRO Platform. Your written communication must specify which right you wish to exercise, as well as, where applicable, the identifying data registered on a PAKPRO Platform. We will contact you if we need additional data in order to verify your identity.
11.2. You may exercise the following rights of a data subject:
11.2.1. Right to be informed why we are collecting data about you.
11.2.2. Right to access personal data we collect about you and request for information about how we process it.
11.2.3. Right to request that we correct your data where it is inaccurate or incomplete
11.2.4. Right to request that we erase your Personal Data except for when we have to retain your data if required by law.
11.2.5. Right to withdraw your consent for processing Personal Data except for when we have to continue processing for legitimate or legal reasons.
11.2.6. Right to request transfer of your Personal Data.
PAKPRO has taken the necessary steps to maintain the required security level, according to the nature of the Personal Data processed and the circumstances of the processing, in order to avoid, to the extent possible and always in accordance with applicable law, its alteration, loss or unauthorised access or processing. As outlined in this Policy, Personal Data supplied by Users will not be disclosed to third parties without the User’s prior authorisation.
You acknowledge and confirm that all intellectual property rights and database rights, whether registered or unregistered, in a PAKPRO Platform, information content on a PAKPRO Platform and all the PAKPRO Platform design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorised use of the material and content of a PAKPRO Platform may violate copyright laws, trademark laws, the laws of data protection, privacy and publicity, and communications regulations and statutes and is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
We may include links to third party websites on a PAKPRO Platform at any time. However, the existence of a link to another website or platform should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website or platform unless explicitly stated otherwise.
In the event you follow a link to another website, you do so at your own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
In the event you follow a link to another website, you do so at your own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
PAKPRO reserves the right to amend the terms and conditions of this Privacy Policy at any time and without prior notice. Users must carefully read the Policy’s terms and conditions when accessing a PAKPRO Platform. In any event, acceptance of the Policy’s Terms and Conditions is an essential step to be taken before accessing the services and content available through and/or on a PAKPRO Platform.
In addition, PAKPRO reserves the right to update, amend or delete the information contained on a PAKPRO Platform, at any time and without the need for prior notice, with regard to its layout, presentation and access conditions, without thereby accepting any liability in relation thereto. PAKPRO does not guarantee the absence of errors or interruptions when accessing a PAKPRO Platform or its content, or that it will always be up to date. Notwithstanding the foregoing, PAKPRO shall, save in the event of circumstances making this difficult or impossible, take all steps to correct such errors, restore communication and update contents as soon as it becomes aware of the errors or disconnection or of the content being out of date.
You will be bound by changes to the Privacy Policy’s terms and conditions even if you do not re-visit this page to re-read this notice.
You agree to defend, indemnify and hold harmless PAKPRO, affiliated entities, and any other party involved in creating, producing, or delivering a PAKPRO Platform and offering products and services for sale, and their respective directors, officers, employees, agents, licensors, and representatives, from and against all claims, losses, costs, and expenses (including without limitation advocate’s fees) arising out of (a) your use of, or activities in connection with, a PAKPRO Platform and (b) any violation of this Policy’s Terms and Conditions by you.
PAKPRO assumes no responsibility and shall not be liable for, any damage to, or virus that may infect your computer or other electronic device or other property on account of your access to, use of, or browsing on a PAKPRO Platform, or your downloading of any materials or your purchase and use of e-commerce on a PAKPRO Platform. Provided that PAKPRO does not limit in any way its liability by law for death or personal injury caused by its negligence or breach of duty or caused by its gross negligence or willful misconduct.
While PAKPRO uses reasonable efforts to include accurate and up-to-date information on its Platforms, PAKPRO makes no warranties or representations as to the accuracy and assumes no liability or responsibility for any errors or omissions in the content of any of the PAKPRO Platforms.
Your use of and browsing on a PAKPRO Platform is at your risk. Neither PAKPRO nor its affiliated entities, directors, officials, and employees, nor any of its agencies, nor any other party involved in creating, producing, or delivering a PAKPRO Platform, is liable for any direct, incidental, consequential, indirect, or punitive damages or losses arising out of or in connection with your access to, or use of the PAKPRO Platform.
If any section of this Privacy Policy is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that section shall be severed from the Policy and shall not affect the validity or enforceability of any other sections of the Policy.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
This Policy is governed by the laws of the Republic of Kenya.